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Registering with shatika and my account
Q: How can I register with Shatika?
A: First time users can click on Sign up option on the top right corner of our website and fill in the form providing some basic information.
Q: How will I know if I am registered with you or not?
A: An automated email confirming your registration along with your login ID and password will be sent to your registered e-mail ID.
Q: From where can I log in to My Account?
A: At the top right hand corner of the home page, you will see the "login/sign up" option. Click on it and you will be guided to the "log in" page.
Q: I am unable to log in to My Account. Please help.
A: Please take a screen shot of the error message and send it across to us via e-mail on firstname.lastname@example.org. We will look into the issue.
Q: I have forgotten my password/ my password is not working. Please help
A: Click on the ‘Forgot Password’ which is at the bottom of the sign up page to generate a new password. If this new password doesn't work, please contact us.
Q: Where can I check my order status from ‘My Account’ section?
A: After logging in to your account, on the left side of the page, under My Account, you can see the option ‘My Orders’. Click on it and you will see the list of orders you have made with us. You can then click on the specific order to check its status.
Q: Where can I check my Account information from ‘My Account’ section?
A: After logging in to your account, on the left side of the page, under My Account, you can see the option ‘Account information’, to check for various account details. Alternatively, you can select ‘Account dashboard’ to view a snapshot of your recent account activities.
Q: How do I subscribe/unsubscribe to the newsletters?
A: After logging in to your account, on the left side of the page, under My Account, you can go to ‘Newsletter subscription’ option to subscribe to our newsletter. To unsubscribe from our mailing list, please click on the link at the base of the email you receive. Alternatively if you are having problems or are still receiving messages from us, please use the links below to contact Customer Care.
Q: How do I place an order?
A: You may follow the following steps to place an order:
Select the desirable item
Add the item to Shopping bag
Click Proceed to checkout option
Login with your account details or proceed as guest
Enter the shipping address and select a payment mode to proceed with the payment.
Click Place order and complete the payment.
On successful order placement the Order ID will be generated.
Q: Do I every time need to type my address to place an order?
A: For registered users we offer the facility to retrieve saved addresses. For all new customers, we send the login password to the email address provided at the time of registration. Once you have ordered with us, your shipping address is saved in your My Account section. While placing any subsequent order, simply enter your email and password to use this saved address. You can also login to the My Account section to manage your saved addresses.
Q: How will I know if the order is placed successfully?
A: Once your order is successfully placed, you will receive a confirmation email from us. You can also login to the My Account section to check the status of your order.
Q: By when can I expect to receive my order?
A: An order typically takes 3-4 days from the date of shipment. However you can keep a track of your order by clicking on the ‘Delivery/Track your order’ button at the bottom of the home page.
Q: How will my order be delivered to me?
A: At Shatika, we use the services of reputed courier companies like DHL, UPS, FedEx and First Flight to deliver orders.
Q: Do you take orders over phone?
A: Soon we are going to begin doing so! At present we do not take orders over phone. We request you to kindly place the order through our website.
Q: Can we return the order if not satisfied?
A: Yes, we do allow return as well as exchanges. For further details, please check our Returns Policy.
Q: Can I add an item after I have confirmed my order?
A: You may not be able to add it to the confirmed order but you may always place a fresh order for the item you choose to purchase.
Q: How can I check the current status of my order?
A: Checking your order status is easy. You can track your order by clicking on the ‘Delivery/Track your order’ button at the bottom of the home page.
Q: I am placing an order to gift someone. Will she receive the price tags and invoice?
A: We will try not to attach the invoice but generally because of the prevalent regulations we send the invoice along with the product.
Q: How will I know when my order is shipped?
A: You will receive an auto-generated email from us regarding shipment details. Alternatively, you may also track your order here.
Q: Can I receive my order earlier than the shipment date?
A: For priority requests, we can try for it. But we cannot assure that we can make the delivery as per your request. Sometimes the product takes their due time in processing. If you have any time constraints then you can always opt for ready to Ship products on our website.
Q: What does "Awaiting Confirmation" status in my order mean?
A: The status indicates that there is a confirmation required from you for the item. You will receive an email from our customer service team with the list of all details required from you.
Q: I want my order to be shipped at two different addresses. Is it possible?
A: If you need delivery at two different locations, we request you to place two different orders.
Q: Will the out of stock saris be available again?
A: Once a sari is out of stock, there is no certainty on its availability in future. You can look at similar saris available on the website.
Q: How can I order multiple pieces of a selected piece of sari?
A: You need to provide us the item code and the required number through an email to email@example.com so we can check and inform you about the availability.
Q: Do I need to register to shop online?
A: No, you don't have to be a registered user of Shatika to shop with us. However, being a registered user helps with faster checkouts and personalized recommendations. Keeping the many benefits of registration in mind, we have made registration very simple. click here to register with us today.
DISCOUNTS & GIFTS CARDS
Q: Do you offer any sale or discounts?
A: Our products are very reasonably priced as our mission is to promote handloom. We bring to you the best of saris directly from the weavers, thus saving on the middlemen cost and we pass this price benefit to you.
Q: How can I ensure that the gift card has been sent to the person intended?
A: Since we have ‘gift a card’ option only via e-mail, once you enter the correct details and e-mail ID of the intended person, we send an e-mail to that person confirming them that a Gift Card has been sent by you and the amount on the gift card. Also a confirmation mail will be sent to your e-mail ID.
Q: How can I check the balance on my gift card?
A: You can check the balance on your gift card by clicking on the ‘to check the balance on your gift card click here’ button at the bottom of the gift page.
Q: Where and how can I buy a gift card?
A: You can buy a gift card by clicking on the gift cards, at the bottom of the home page and we will guide you through the procedure.
Q: Can I use my gift card and pay Online?
A: Yes you can pay using Gift Cards online. Please select the Gift Card option at the checkout and enter the gift card code. The full balance will be taken off the card before any other payment method will be used. If your transaction is lower than the balance in your Gift Card then you can use the Gift Card at a later date.
Q: How will I be refunded if I have paid with a Gift Card and another method of payment?
A: The Gift Card will be credited first, with any remaining balance being credited to the other method of payment used at the time of purchase. If you no longer have the Gift Card that was used to place the order, please contact Customer Care for further assistance.
Q: Is there any time limit to redeem the gift card?
A: The gift card has lifetime validity.
PAYMENTS & SECURITY
Q: I have made the payments but its showing as "Authorization Fail". How do I proceed further?
A: Your payment may have failed due to some technical error while performing the transactions. We’d suggest you to try a different Card for payment or contact your respective bank.
Q: I have been charged twice from my account
A: This may have happened due to some technical error while performing the transactions. Write to us at firstname.lastname@example.org with your payment details and we will refund excess amount.
Q: I have tried to make the payment number of times but I am receiving an error message and unable to complete it. Why?
A: If your payment is not completed successfully through the Gateway used, please try to make it using other means by deleting the cookies from your system. However, if the issue persists, please send us the snap shot of error message which you are getting while trying to complete the payment and we will forward it to the concerned department for further assistance.
Q: What are the different modes of payment that I can opt?
A: We accept payments through:
Credit Cards: Visa/Master Card/Discover/JCB/American Express/Diners Club cards
Gift Card by Shatika
Cash on delivery
For more details, please check Payment Options.
Q: Can I pay for my order partially?
A: Partial payment is not applicable. To complete your order you need to make a full payment.
Q: Is it safe to give my credit card details over the internet?
A: We do not seek any credit card information from our customers through e-mails, phone calls or in any other way and suggest you to not share the same with anyone. However, for the interest of customers making online payment, we are using special credit card security technology called SSL (Secure Sockets Layer). This encrypts your credit card number so that it cannot be read as the information travels over the Internet. All your credit card details which you fill online for making payment on our website directly go to the issuer bank. For more details, please check Credit Card.
Q: Will my credit card number be kept confidential?
A: Your credit card or any other bank details do not come to us but to the credit card company directly for the payment approval directed by Gateway Interface. Hence, your bank details stay confidential.
Q: What about the privacy of the customer information?
A: Shatika believes in keeping customer details strictly confidential. We are using latest data encryption technology to ensure that your account information is not available to outside resources. Also we never authorize our customer's information to any third party. The privacy of our customers is extremely important to us. We are in the business of serving you. Your name, address and other information is collected only to attend to your order.
Q: During the payment process my credit card has been rejected. Please advice.
A: This may happen due to the following reasons:
Incorrect details of Credit Card.
Credit Card declined from Credit Card Company/Bank.
Crossed Excess Credit limit available on your Credit Card.
Mismatch of Shipping & Billing address. For further assistance, please contact your respective bank.
Q: Which credit and debit card do you accept?
A: In case of Credit Card payment, we accept Visa/Master Card/Discover/JCB/American Express/Diners Club cards. Debit card payments of all kinds are accepted.
Q: Can I change my payment option in the Order placed?
A: You can change the mode of payment only before the order has been made. Once payment has been completed and approved by us, it cannot be changed.
Q: Can I purchase online using Net Banking?
A: Yes you can. We have net banking gateways like - HDFC Bank, Kotak, ICICI Bank, IDBI Bank, Induslnd Bank, Punjab National Bank etc.
CASH ON DELIVERY
Q: Is there an extra charge for cash on delivery?
A: There are no extra charges on cash on delivery orders.
Q: The cash on delivery option is available for which countries?
A: We are currently catering only to the Indian market and the option of cash on delivery is available for delivery in any part of the country.
Q: How are orders delivered for cash on delivery payments?
A: Delivery is made only through reputed courier companies.
Q: How will I get to know whether my COD order is confirmed or not?
A: We will notify you through email or call upon receiving the order and will take the confirmation accordingly within 1 business day.
Q: Is there a maximum limit for placing cash on delivery items?
A: The Cash on Delivery facility is available for orders of up to INR 25000.
Q: Will I be able to get an invoice for customs clearance purpose?
A: Yes we do ship a copy of invoice along with the parcel. In case you require additional copy, we can always email it to you.
Q: Can you do partial shipment for cash on delivery orders?
A: Yes partial shipment is possible. However, individual item value needs to be less than INR 5000.
ORDER MODIFICATION AND CANCELLATION
Q: I want to cancel the order as I found the same at another website at a lower price?
A: Variation in price depends on multiple factors. Please mail us the item specific link of the site where you have found the item in lesser price so that we can assist you accordingly.
Q: I want to add a new item in the current order?
A: Please place a fresh order for the item you wish to purchase.
Q: Can I cancel my order?
A: It will be difficult for us to cancel your order if the same has already been dispatched or undergone customizations. However we request you to email us at email@example.com with a reason of cancellation, we will check the status of your order from our end and assist you accordingly.
Q: I want to change the shipping address of the order as I am relocating to a different location.
A: You can surely change the Shipping Address till the item is not shipped. Please contact our Customer Service Team for the required amendment.
Q: I should have received my order by now but I haven't. What do I do?
A: If you have the tracking information reference number and name of the courier partner), please visit the courier partner's site and check for your order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, please contact our customer service with order number and we will be happy to help you.
Q: I am going out of town. Can you expedite my order delivery?
A: We try our best to meet the requirements of our customers. If you require expedited delivery, you can raise a request for it with our Customer Support team and we will try our best to meet it. However, we cannot guarantee that it can be expedited.
Q: What is billing address?
A: The address where you receive your card statement details is called Billing Address.
Q: What is shipping address?
A: The address where your orders are delivered is called the Shipping Address.
Q: Can billing address and Shipping Address be different?
A: Yes, you can give different addresses according to your convenience.
Q: How safe is my order during transit?
A: We operate with all the renowned logistics companies such as DHL, UPS, and FedEx. The delivery of your items is completely secure.
Q: I had changed my shipping address from overseas to India. Will I get refund of the Shipping Charges I paid?
A: Yes you will get refund of the shipping charges depending on your order amount. Please contact our Customer Service Team regarding amendment and refund.
Q: Do you ship items outside India?
A: Yes, we ship orders to every corner of the world. For the convenience of our customers, we have partnered with reputed shipping firms to offer best of service.
RETURNS AND EXCHANGE
Q: I received a saree which is defective, please help.
A: We request you to email us the photographs of the item received highlighting the defect so we can assist you with the solution as soon as possible.
Q: Can I return back the sari I received as I am not happy with it?
A: As per our 10 day return policy, if for some reason you are not happy with the sari you received then feel free to return it within 10 days of delivery. Please check our Returns Policy to know more.
Q: How can I return the sari back to you?
A: You can return your items using registered courier services as advised in our return authorization mail to our corporate address and the courier charges will be borne by you. Please check our Returns Policy to know more.
Q: I received my order more than a month ago and wish to return it for an exchange. How can I do that?
A: As per our returns policy, we accept returns of items within 10 days of delivery. Read the complete Returns Policy here.
Q: Can I return a part of my order?
A: Yes, you can return a part of your order as long as it meets our terms of Return and Exchange.
Q: Do you provide Drop-Ship facility?
A: Currently we do not offer this facility.
Q: Do you provide return shipping label?
A: Currently we do not offer this facility.
Q: Who will bear the return shipping cost?
A: If we do not find the concern raised by you is valid, the complete return shipping charges will be borne by you.
Q: There is a slight variation in the item colour. I want to return it. How can I do it?
A: We believe that all the customers who order online are aware that colours seen on the monitor will be slightly different as compared to the actual item. Again, if you still wish to return the item, email us at firstname.lastname@example.org so that our team can check and assist you further. However color or design variation grounds for return or exchange in case of bespoke items will be unaaceptable.
Q: Will I get my money refunded if I return the parcel back to you in line with your return policy?
A: Yes, we will refund the entire amount to you once the item is received in our workshop.
Q: How will I receive my refund?
A: For cancelled orders, the refund is issued via the same mode of payment that was used to place the order. For example, if you had made the payment for the order using your Visa or MasterCard Credit Card, refund for the cancelled order will be issued to the same credit card.
Q: I had paid by cash on delivery but now I would like to return my order. How will I receive my refund?
A: When the request for return is processed we ask for the account details the return amount will be credited back to. After duly checking whether or not the product is in a sellable condition we return the money back.
Q: Can I modify my order after it has been placed?
A: Yes, you can modify the order subject to the processing stage of the item.
Q: What if my replacement order is of lower value? What will you do with the extra amount?
A: If the replacement item is of lower value then we can provide you with a gift card to be used in your future orders.
Q: Will the balance on my gift card be utilized in the replacement order in case the replaced sari costs more than the current order?
A: Yes, it will be used.
Q: Are items on sale eligible for return or exchange?
Q: Do you accept wholesale orders?
A: We do accept wholesale orders, we request you to email us at email@example.com with your inquiry, and we will get back to you with in 1 business day. Need assistance with something specific? Write to us, our Customer Support Team will be more than happy to assist you.